Refund policy

Digital Products
Due to the nature of digital products, all sales are final. We do not offer refunds or exchanges on any digital downloads. Please ensure that you have the correct system requirements and carefully review your order before completing the purchase.

Paperback Books
We do not accept returns on paperback books unless they arrive damaged or defective. If you receive a damaged or defective book, please contact us within 14 days of receipt at info@authorgemmaford.com with your order number and a description of the issue, and we will arrange for a replacement.

Merchandise
For merchandise, we only accept returns or exchanges if the item is defective or incorrect. If you experience any issues with your order, please contact us within 14 days of receipt at info@authorgemmaford.com. Please include your order number and a description of the problem, and we will work with you to resolve it.